NHIC Knowledge Hub

A keynote addressing workforce retention, skills development and the importance of recognising installer expertise in shaping policy and standards. 

    

Rebuild trust, skills and standards, focusing on how the industry develops a stronger, more capable and trusted workforce - This session covers skills gaps and training pathways, demonstrating competence in real terms, continuous professional development, building trust through standards and accountability, and creating future-ready installer businesses.

Staffed by senior leads from: TrustMark, DGCOS/HIES/HICS, QANW  Typical installer questions include:  How do I demonstrate consumer protection to customers before work begins?  When is an insurance‑backed guarantee required?  What processes protect installers if disputes arise later? 

    

Staffed by senior leads from: DESNZ policy leads, MCS, Innovate UK  Typical installer questions include:  How does the Boiler Upgrade Scheme work in practice?  What changes are coming to retrofit and heat pump policy over the next two years?  How do installers access innovation or pilot programmes in low‑carbon heating? 

Staffed by senior leads from: HSE, Building Safety Regulator (BSR), Local Authority Building Control (LABC)  Typical installer questions include:  What documentation do I need to demonstrate compliance for this type of project?  Where does installer responsibility begin and end under the Building Safety regime?  How should I approach certification where multiple trades are involved? 

Join Sam Donaghy, Head of Technical Advice and Practice and Daniel Yeates, Energy Efficiency Scheme manager at the NICEIC for a look at Electrical Energy Storage Systems. As the nation grapples with soaring energy prices and the race to reach net-zero, consumers are looking for ways to utilise energy more efficiently. Electrical Energy Storage Systems have a pivotal role to play, and correct design and installation is vital. This session looks at everything you need to know about this technology.

Join Steve Humphreys, Technical Commercial Manager at NAPIT to take a look at how designers and installers can ensure battery storage systems are installed safely and are compliant with UK Regulations such as the Wiring Regulations BS 7671:2018+A4:2026 and the Electricity Safety, Quality and Continuity Regulations 2002. 

This interactive session cuts through the noise on social media to challenge some of the most persistent myths within the electrical industry. With input from guest experts across manufacturing, education and standardisation, we will explore topics such as EICRs, SPDs, qualifications and Amendment 4, highlighting were accurate, evidence‑based guidance should be sourced. The key message is the importance of obtaining information from the right sources, such as CPS bodies, manufacturers, contractor and manufacturer associations, rather than relying on unverified commentary, as anyone can say anything on social media. Session format The audience will be presented with examples of misinformation (quoted directly from social media) and invited to vote digitally on whether they agree, disagree, or are unsure. With support from our guest experts, we will then provide the correct information, clearly referencing authoritative sources, and address each myth directly. 

A keynote exploring how better collaboration between regulators, industry bodies and installers can rebuild confidence across the sector. 

Join our panel discussion examining how stronger standards and consumer protections can rebuild trust in home improvement. 

Rebuild trust, skills and standards, focusing on how the industry develops a stronger, more capable and trusted workforce - This session covers skills gaps and training pathways, demonstrating competence in real terms, continuous professional development, building trust through standards and accountability, and creating future-ready installer businesses.

Staffed by senior leads from: QANW  Typical installer questions include:  How do I demonstrate consumer protection to customers before work begins?  When is an insurance‑backed guarantee required?  What processes protect installers if disputes arise later? 

Staffed by senior leads from: Envirovent  Typical installer questions include:  What qualifications are required for PAS2035 roles?  What funding is available for retraining or upskilling my team?  What does a clear progression pathway look like in retrofit or low‑carbon heating? 

Staffed by senior leads from: DESNZ policy leads, MCS, Innovate UK, Energystore  Typical installer questions include:  How does the Boiler Upgrade Scheme work in practice?  What changes are coming to retrofit and heat pump policy over the next two years?  How do installers access innovation or pilot programmes in low‑carbon heating? 

Staffed by senior leads from: HSE, Building Safety Regulator (BSR), Local Authority Building Control (LABC)  Typical installer questions include:  What documentation do I need to demonstrate compliance for this type of project?  Where does installer responsibility begin and end under the Building Safety regime?  How should I approach certification where multiple trades are involved? 

This interactive session cuts through the noise on social media to challenge some of the most persistent myths within the electrical industry. With input from guest experts across manufacturing, education and standardisation, we will explore topics such as EICRs, SPDs, qualifications and Amendment 4, highlighting were accurate, evidence‑based guidance should be sourced. The key message is the importance of obtaining information from the right sources, such as CPS bodies, manufacturers, contractor and manufacturer associations, rather than relying on unverified commentary, as anyone can say anything on social media. Session format The audience will be presented with examples of misinformation (quoted directly from social media) and invited to vote digitally on whether they agree, disagree, or are unsure. With support from our guest experts, we will then provide the correct information, clearly referencing authoritative sources, and address each myth directly. 

​​​​​Join the Installation Assurance Authority for a look at the MCS Redeveloped Installer Scheme, and the opportunities it's providing tradespeople. We will look at: The microgeneration landscape - the Warm Homes Plan with a greater focus on renewable technologies The MCS Redeveloped installer Scheme – an overview of the key changes and what it means for MCS installers A Certification Body’s perspective on supporting installers through the transition Consumer protection – Financial Protection Product Compliance made seamless with E2E